Talk about a Time you Complained about Something - IELTS Cue Card

I recently had an issue with one of my slipper purchases, and I decided to address this issue.

I purchased a pair of slippers from Keesho to wear with my traditional Indian outfits. Upon receiving it after a while, I discovered the pairs I received were different from the ones I ordered, and the pair I got instead got broken just one day after I wore them.

Initially, I tried raising a ticket for help. Unfortunately, I didn’t receive much help from the ticket, so I tried calling Keesho's customer care.

This incident happened the day after Shivratri, making it an exceptionally inconvenient time for such an incident.

After speaking with Keesho's customer care, I got a prompt response the next day. The management assured me that the issue would be resolved, and I was offered replacement slippers.

I appreciate their prompt and effective response. They acknowledged the difficulty and quickly resolved the matter, leaving me feeling pleased and satisfied.

Overall, the replacement slippers met my expectations, and I enjoy wearing them on many occasions.

Also, read: Describe an Unusual Meal that you Had - IELTS Cue Card

Well, complaining is quite common these days, and it has happened several times in my life. Complaining can vary from a bad e-commerce application’s UI to getting a defective item from a shopkeeper. Here, I am going to talk about an incident when I complained about something. 

I ordered a pink gown for my brother's wedding, but it arrived in poor condition—faded and with visible holes in the fabric. This drove me to register a complaint as I paid a huge amount for the gown. I filed a complaint about the low-quality gown I received for my brother's wedding.

I directed my complaint to the customer service team of the online store from which I purchased the gown.

This incident occurred shortly before my brother's wedding, and I panicked because I wanted that gown urgently. 

I was relieved to hear from the customer service representatives that they would quickly make things right. Two days later, I got a replacement gown.

I was pleasantly surprised by the quick replacement of the gown, which was even more exquisite than the original and had detailed handicraft work. I was quite pleased with the result, especially due to the prompt delivery and better-quality replacement gown.

In the end, I got a good-quality replacement gown. I shared this experience with my friends, which enhanced my trust in effective customer service.

Also, read: Describe an Achievement/Success you are Proud of - IELTS Cue Card

Everybody experiences dissatisfaction and complaints about something in their life now and then and finally receives satisfactory results. I recently discovered myself in a similar situation.

I recently ran into a problem with the shirt I bought from Nitra. It was a good fabric with a nice casual-style shirt. Regretfully, the item did not match the description I had seen online and did not look like the shirt I had anticipated.

I got in touch with the brand’s customer service to fix the problem. I gave them the rundown of the circumstances and requested a solution. The customer support representatives were quite helpful and thoroughly listened to my problem before offering a solution.

I complained shortly after receiving the shirt, which arrived in May before my office meeting, for which I had ordered it.

The customer service representative quickly replied and had an alternative ready within a few days of my complaint. I got an offer from Nitra’s customer service for a full refund for the shirt, and they apologised for the inconvenience.

I was happy with the quick response and full refund. The customer service representatives were very understanding and offered me additional assistance.

Finally, I was happy with the good result in the end. The customer support personnel was helpful and answered my problem satisfactorily.

Also, read: Talk About an Interesting Old Person you Met Recently - IELTS Cue Card

Question 1. What are some of the most common reasons people complain about the products or services they purchase?

Answer: It is pretty common these days to complain about everything. People frequently complain about receiving defective items, poor quality, incorrect orders, late deliveries, or inaccurate product descriptions.

Question 2. Do you think it's important for businesses to respond to customer complaints quickly? Why?

Answer: Yes, businesses must respond to complaints promptly because it shows their commitment to customer satisfaction. Resolving complaints quickly can help them retain customers and maintain a good reputation.

Question 3. How does good customer service affect a company's success?

Answer: Good customer service can significantly impact a company's success by encouraging customer loyalty, generating positive word-of-mouth, lowering customer churn rates, and eventually boosting sales and profitability.

Question 4. What are the potential penalties for a business that consistently ignores customer complaints?

Ignoring customer complaints can result in unfavourable reviews, reduced client retention, a tarnished reputation, and financial loss as unsatisfied customers migrate to competitors.

To conclude, the IELTS Speaking cue card topic of Talk about a time you complained about something (but finally got a good result) is explained above. Practice speaking with confidence at home by going over the example responses. You should study the offered follow-up answers in addition to the sample answers if you want to get better at speaking English.

We hope you know how to answer the “Talk about a time you complained about something (but finally got a good result)” question in your IELTS speaking test. However, if you want further details or want to prepare for IELTS, contact our expert counsellors at Meridean Overseas Education Consultants (MOEC). You can also take free online counselling through our website. Our expert counsellors will provide you with the best support and guidance you need for admission and visa. In addition, they will help you shortlist the universities according to your profile. For more information or any queries, contact application02@meridean.org or 1800-1230-00011.